Shipping and Return Policy
At Baganiya, we treat every order with the same care and attention as we do our beloved plants. We want you to feel the warmth and joy of our green wonders right from the moment you place your order to when it arrives at your doorstep. Here's everything you need to know about our shipping and return policies.
Shipping Information
How long does it take for an order to arrive?
Once you've placed your order, we get to work right away! All orders are dispatched from our warehouse in Kalimpong, WB within 2 working days. Depending on your location, you can expect to receive your green treasures within 2-6 working days from the date of dispatch. You can track your order every step of the way by clicking here.
Shipping Charges
Good news! We offer free shipping on all orders over Rs.499. For orders below this amount, a nominal shipping fee will apply, which will be calculated at checkout.
Can you return plants?
As much as we love our plants, they aren't great travelers. To protect our leafy friends from transit stress, we don't accept returns on plants. But don't worry, we guarantee that every plant will arrive at your doorstep in great condition.
If your plant looks a bit tired upon arrival, it's just feeling the effects of its journey. A little sunlight and proper watering will perk it right up! If you're concerned about the health of your plant, our support team is here to help:
Email Us: support@baganiya.com
WhatsApp Us: 1234567890
Can you return plants?
As much as we love our plants, they aren't great travelers. To protect our leafy friends from transit stress, we don't accept returns on plants. But don't worry, we guarantee that every plant will arrive at your doorstep in great condition.
If your plant looks a bit tired upon arrival, it's just feeling the effects of its journey. A little sunlight and proper watering will perk it right up! If you're concerned about the health of your plant, our support team is here to help:
Email Us: support@baganiya.com
WhatsApp Us: 1234567890
Can you return non-plant products?
Yes. If any non-plant product reaches you in a damaged state, we’ve got you covered.
We select the best products to support and enhance your plant life. If you're not completely satisfied with your purchase, we accept returns and exchanges on unused or unopened products within 30 days of purchase. Simply reach out to our customer support team to start the process.
What if you are not happy with the product?
If you are not satisfied with the product received, you can follow the steps below to send the product back to us:
- You can self-return the item within seven days from the delivery date.
- We will send a replacement or initiate a refund to your original payment method once we receive the product.
- Please note that you will bear the shipping charges for returning the products.
Return address: Baganiya Address: Kalimpong, West Bengal, India
We strive to make your Baganiya experience as delightful and worry-free as possible. If you have any questions or need assistance, don't hesitate to reach out. We're always here to help!
FAQs
If your order has not arrived within the estimated delivery time, please track your order by clicking here or contact our customer support team for assistance.
You can contact our support team via email at support@baganiya.com or WhatsApp us at 7090970909. We're here to help with any questions or concerns you may have.
If you are not home at the time of delivery, the courier will leave a notice with instructions on how to reschedule delivery or where to pick up your package. If you have any issues, please contact our customer support team for assistance.
If you receive an incorrect product, please contact our customer support team immediately. We will arrange for the correct product to be sent to you and provide instructions for returning the incorrect item.
If you wish to cancel your order, please contact our customer support team as soon as possible. If your order has not been dispatched, we will process the cancellation and issue a full refund. If the order has already been shipped, cancellation may not be possible, and you may need to follow the return process once you receive the item.
Currently, we only ship within India. We are working on expanding our shipping services to international locations in the future.