Refund and Return Policy
At Baganiya, your satisfaction is our top priority. We understand that sometimes things don't go as planned, and we are here to help make it right. Our policies are designed to be clear, fair, and user-friendly.
General Guidelines
1. Plants: No Returns
Due to the delicate nature of plants, we do not accept returns on any plant purchases. Shipping can be stressful for plants, and returning them can cause further harm. However, we guarantee that every plant will arrive in healthy condition.
2 . Non-Plant Products: Returns Accepted
If you receive any non-plant product in a damaged or defective state, you can return it to us. Returns are accepted within 30 days of purchase, provided the product is unused and in its original packaging.
How to Initiate a Return for Non-Plant Products
Contact Customer Support
Email us at support@baganiya.com or WhatsApp us at 7090970909. Please include your order number and a brief description of the issue.
2. Prepare the Product for Return
Ensure the product is unused and in its original packaging. Securely pack the item to prevent any damage during transit.
3. Shipping the Return
You will be responsible for the shipping costs to return the product to us. Please use a reliable shipping service with tracking capabilities to ensure the item reaches us safely.
4. Return Address
Send your returns to:
Baganiya Customer Returns
123 Green Valley Road,
Garden City, ST 12345
Refund Process
Inspection
Once we receive your returned item, our team will inspect it to ensure it meets our return criteria.
Approval and Processing
If your return is approved, we will process your refund to the original method of payment. Please allow 7-10 business days for the refund to reflect in your account.
Exchanges
If you prefer an exchange over a refund, please let our customer support team know. We will be happy to assist you in selecting a replacement product.
Conditions and Limitations
Damaged Plants
If your plant arrives damaged or in poor health, please contact us within 48 hours of delivery. Provide a photo of the plant, and we will work with you to resolve the issue, which may include sending a replacement or offering store credit.
Non-Returnable Items
Certain items, such as gift cards and perishable goods, are not eligible for returns or refunds.
Sale Items
Sale items can be returned or exchanged only if they arrive damaged or defective.
We're Here to Help
If you have any questions or concerns about our Refund and Return Policy, please don’t hesitate to reach out. Our friendly customer support team is here to assist you and ensure you have a positive shopping experience with Baganiya.
Happy Gardening!
Baganiya Team😊